FAQ'S

CONTACT US

I have a question regarding my order, who do I contact?

Please pop your full name, order number and query into an email and send it to enquiries@verityanne.co.uk - a member of our VA team will get back to you as soon as possible!

I'd like to make a complaint, who do I email?

Here at VerityAnne we aim to give you the the best shopping experience. However, we know that there are times when things don’t run so smooth and you wish to make a complaint.

To make a complaint please e-mail: enquiries@verityanne.co.uk

I'm a blogger and would love to collaborate with you!

We want to hear from you! Simply send your name and a link to your blog/social media handles to Veritywarr@hotmail.co.uk

Please note, we will only be in touch if there is an opportunity to collaborate with you!

I've got a question, how do I get in contact with VerityAnne? 

We are always here to help!

Email: enquiries@verityanne.co.uk

Instagram: verityanneclothing

Facecook: Verityanne

RETURNS AND EXCHANGES

What is your return policy?

VerityAnne is a UK Brand which offers Handmade women's designs. Being a 'made to order' company we are unfortunately unable to offer a refund on any item that we have handmade.

Exchanging my order

We will happily exchange items that are standard size. Please return the unused item to us within 14 days and we will offer you an exchange or credit note for the full price excluding postage costs. Before returning your item and form please email VerityAnne at enquiries@verityanne.co.uk to let the team know its coming back.

 

Any item for exchange must have absolutely no signs of wear, (this includes being washed) and needs to be returned in the exact same condition as it was received

Proof of postage must be obtained at the time of return in case of package loss. Failure to do so may result in your refund/exchange not being processed.

 

*Please note if your item arrives back to us after the 14 day period, it will be re sent back to your shipping address and refused for return*

Can i cancel my order?

You can cancel your order by emailing us before hand providing the item hasn't been made or sent.

Will you refund my delivery costs?

We do not refund delivery costs unless there has been an error with the order or your purchase was faulty.

 

Any questions regarding our policy please email

 

enquiries@verityanne.co.uk

SHOPPING WITH VERITYANNE

How do I place an order with VerityAnne?

Ordering with VerityAnne is very simple. Once you choose the item(s) you would like to purchase simply press 'add to bag'. Once you have selected this then all the items(s) you have chosen will be in your shopping basket, simply press check out and carefully type in your payment information to complete your order!

I need to change something on my order or add an item. How can I do that?

If your item(s) has been dispatched we can not change your order, or add to it. If your item(s) are is still in process then you are able to alter your order. Please drop us an email to Enquiries@verityanne.co.uk

I’m unsure on what size I need? What do I do?

Please see our size chart here...

My order contains a faulty/incorrect item. What shall i do?

Please email enquiries@verityanne.co.uk we will be happy to provide you with a return authorisation for repair, refund or replacement.

Why haven't I received a confirmation email even though the payment has been taken?

Please double check your junk email or spam folders.

 

If you still cant find it please email us at enquiries@verityanne.co.uk so we can double check the order went through our end.

DISCOUNT CODES

Can I use multiple discount codes on my order?

Unfortunately not, you can only use one discount code per order.

How do I apply a discount code?

Add your item(s) to your basket go ahead to checkout it will take you to the next page where you can pop the discount code in the box and press ‘’APPLY’’ then simply checkout as normal

SHIPPING INFORMATION

Do I need to sign for my parcel?

Yes you will need to sign for your parcel.

 

We work with Royal mail, to send our UK Mainland, NI & ROI shipments.

 

UK Mainland (England, Wales, Scotland) - 1st class signed for  (upon completion of order) Can take 2 working days but mostly it will be 1 working day

 

NI & ROI - 3-working days (upon completion of order)

Do you ship worldwide?

We ship worldwide using Royal Mail International tracked delivery, the standard turn around time for international orders is 2-3 week from placing the order to receiving it.

Will I have to pay international tax & duties?

VerityAnne cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery of some packages.

 

By law, we must declare all items at their full price and cannot alter this amount to decrease international custom fees.



If you refuse a shipment from VerityAnne you are responsible for the original shipping charges, any import fees that are incurred on the package, and the cost of returning the package to VerityAnne. This amount will be deducted from your merchandise refund. In the instance, the return fee exceeds the amount of the merchandise plus shipping costs, the package will be abandoned and you will not be refunded.

 

Further Assistance  

 

If you have any other questions please email

enquiries@verityanne.co.uk

When will my order be shipped?

Every order takes 1-2 weeks to be made and sent.

Please note at busy times it can mean its 1-2 weeks to be made and an extra day or so for delivery to the UK ( When we are slightly busier we will explain through email or over our website header)

 

Please be patient and be assured that you will receive your order by the date advised to you.

Can I get my order quicker?

We do offer a 3 day express turn around service which is £15.00

We cannot offer this service all year round as certain seasons are extremely busy.

When we do offer this service it will be an option for delivery at checkout.

WHAT IS A RUCHED BUM & WHAT ARE THE SLEEVE OPTIONS?

This is what a ruched bum looks like on a skirt

This is a ruched bum on a jumpsuit.

What are the sleeve options



STILL HAVE ANY QUESTIONS?

enquiries@verityanne.co.uk